Privacy Policy

Privacy Policy

Effective Date: Jun 13, 2025

Line-Up ("we", "us", or "our") are committed to protecting and respecting your privacy.

This policy (together with our terms of service and any other documents referred to on it) sets out the basis on which any personal data about individuals who interact with us through our website http://line-up.tickets ("our site) (or other means such as telephone or email) or purchase a product or service from us (i.e. our customers) (“you”) that we collect from you, or that you provide to us, will be used by us.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it, as well as your associated rights.

This website is not intended for children and we do not knowingly collect data relating to children, except to the extent that we may collect, store and process certain personal data of children buying tickets by means of our event organiser customers’ use of the Line-Up service.

Please note that this policy does not apply to personal data, processed by Line-Up on behalf of its customers, of individuals who order and/or purchase tickets to our customers’ events. For more information on this, please see our Attendee Privacy Statement at the bottom of this Privacy Policy.

For the purpose of relevant data protection laws, the data controller of personal data covered by this policy is Planvine Ltd of Ashcombe Court, Woolsack Way, Godalming, Surrey, GU7 1LQ.

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Information we collect from you‍

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our site , by providing details about you and your event in an event listing, or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description.
  • Information we automatically collect about you. With regard to each of your visits to our site we will automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser plug-in types and versions.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

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Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

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Uses made of the information

  • We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
    • Where we need to perform the contract we are about to enter into or have entered into with you.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation.
  • Please see the Lawful Basis section below to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by using the unsubscribe function on any marketing communications that we send.

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We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising under our Terms of Service, to provide you with the Line-Up service, and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to send you occasional updates by email regarding other Line-Up products or services we think you might be interested in. If you do not want us to use your data in this way, please unsubscribe by using the unsubscribe function on any marketing communications that we send.to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you – this is achieved by automatically processing your information to form a view of what we think you may want or need;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

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Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

  • We aggregate information about our users on an anonymous basis (for example, we may learn that 500 individuals in a certain postcode area have used the service in a single week). We may also use such aggregate information to help you and our other customers reach the kind of audience they want to target.
  • We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at info@lineupnow.com.
  • If we need to use your personal data for an unrelated purpose, we will notify you by updating this policy and we will explain the legal basis which allows us to do so.
  • Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

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Attendee Data

  • Line-Up may collect, store and process certain personal data of individuals buying tickets by means of our event organiser customers’ use of the Line-Up service (“Attendees”), solely on our customers’ behalf and at their direction. For example, we send out confirmation emails on behalf of our customers to Attendees who have purchased tickets for our customers’ events. That personal data is referred to here as Attendee Data.
  • Where we process Attendee Data for our customers as part of our Line-Up service, we are acting as a “Data Processor” and not as the “Data Controller” (these terms are as defined in European data protection legislation including the EU General Data Protection Regulation). The customers controlling and operating the website into which our ticketing services are integrated are the “Data Controllers” of Attendee Data, and are responsible for complying with all laws and regulations that may apply to the collection and control of the Attendee Data, including all privacy and data protection laws of all relevant jurisdictions.
  • As stated in our Terms of Service, our customers are responsible for ensuring that Attendees have been informed of and have given any necessary consent to the processing of data by Line-Up. To assist in compliance with this, all customers should publish and maintain clear and comprehensive privacy notices on the websites used in connection with the Line-Up service. The information below and in our Attendee Privacy Statement may assist our customers in informing Attendees of Line-Up’s processing their data on the customer’s behalf.
  • If you are an Attendee, please see our Attendee Privacy Statement at the bottom of this Privacy Policy

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Disclosure of your information

We may share your personal information with third parties. These third parties would fall into the following categories:

  • Analytics solutions – anonymised data will be processed by analytics solutions to enable us to analyse usage of our products and services.
  • Billing/payment providers – personal data may be processed by the provider of our billing solution to enable us to charge our clients for the service we provide.
  • Customer support solutions – personal data may be processed by providers of tools and services that we use in order to provide customer support.
  • Search solutions - personal data may be processed by providers of tools and services that we use in order to provide a search function within our site.
  • Hosting services – data may be processed by hosting and server suppliers.
  • Email providers – personal data may be processed by the services we use to send transactional and marketing emails.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Planvine Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of service, website terms of use and other agreements; or to protect the rights, property, or safety of Planvine Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

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Where we store your personal data; Security

Some of the businesses we use to process your data are based outside the UK and/or European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the UK / EEA.

Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK/EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers which are located in the UK/EEA. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

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Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact us at support@lineupnow.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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How long we will keep your data?

We may keep a copy of your order with us, aggregated details of your ticket sales via the platform, and your contact details on file while you remain a customer, and for six years after.

Where we process your email address as a potential customer of Line-Up, we will retain it for up to six years after your last interaction with us.

We may keep a record of any details relating to any dispute between us, or relation to a ticket sale on Line-Up for six years after it was closed.

In other cases, we’ll only keep personal information as long as we need to in order to carry out for the purposes set out in the 'Uses made of the information' set out above – unless we’re required by law to keep it longer.

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Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This version was last updated on 21st June 2024.

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Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@lineupnow.com.

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Lawful Basis

Legitimate Interest: means the interest of our business in conducting and managing our business to enable us to give you best and most secure experience we can on the Line-Up platform. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at support@lineupnow.com.‍

Performance of Contract: means processing your data where it is necessary for the performance of our obligations to you under the Line-Up Terms of Service, to take steps at your request before entering into a contract based on those terms.‍

Comply with a legal or regulatory obligation: means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.


Attendee Privacy Statement

If you are a person who purchased tickets from an event organiser who has used the Line-Up service, the following applies to Line-Up’s use of your personal data.

Line-Up has no direct relationship with any individual event attendees (or those who buy tickets for others to attend) whose personal data it processes for its event organiser customer. If you are an event attendee, or ticket purchaser, of any event organiser customer of the Line-Up service, and would like to make any requests or queries regarding your personal data - please contact that event organiser directly. For example, if you wish to access, correct, amend, or delete inaccurate information processed by Line-Up on behalf of our event organiser customers.

In the language of data protection laws, Line-Up is a ‘data processor’, which processes personal data on behalf of its event organiser customers, who are the ‘data controllers’ who decide generally how and why the data is processed.

We take great care to ensure that our processing of personal data is secure and work hard to try to keep unauthorised access to an absolute minimum. But it’s a fact of online life that, regardless of the measures and efforts taken by us, we cannot and do not guarantee the absolute protection and security of your any personal data.

If you have any questions regarding the security of our services, please get in touch with us at support@lineupnow.com.





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